Show ALL Rooms OOO or DNS

A Room can be set as Out of Order (OOO) or Do Not Sell (DNS) in order to take the room out of the rooms available to assign to a guest. The Show ALL Rooms OOO or DNS command opens a version of the Rooms OOO/DNS maintenance screen which lists ALL rooms that have been entered into Skyware as OOO/DNS at any point, and allows each room entry to be selected to show their details - status, reasons why the room was placed in OOO/DNS and the start and end date (without the current date filters of the Set Rooms OOO or DNS command, which opens a version of the Rooms OOO/DNS maintenance screen that shows only rooms currently marked as OOO/DNS, or upcoming OOO/DNS). The details for any rooms shown on the Rooms OOO/DNS maintenance screen may be edited, and may also be printed out as a report (for specified dates) using the Out of Order Rooms report.

This command may be found in the Housekeeping Menu, which contains commands that provide access to features typically used by housekeepers and housekeeping managers.

Note: From the Rooms OOO/DNS maintenance screen you can also perform the following functions:

 

 

 

 

Depending on your Skyware Systems set-up, you may or may not have a quick menu option for Housekeeping.

If you can, Select Housekeeping => from the Quick Menu on the left side of the screen, to open the Housekeeping Menu screen.

Full Menu

Click the icon on the left for the Full menu.

Full Menu Icon OR Full Menu option when viewed using the modern light look of Skyware

This will display the Full menu in a tabular form, with four sections, Registration, Status, Cashier and Other.

Full Menu Table OR Full Menu popup version seen in Modern Light look of Skyware

From the Other Section, select Housekeeping =>.

Other Section of Full Menu with Houskeeping option selected OROther Section of Full Menu with Houskeeping option selected, NEW look for Skyware

 

The Housekeeping Menu screen is divided into two sections, Housekeeping Menu 1 and Housekeeping Menu 2.

Housekeeping Menu ORHousekeeping Menu, NEW look for Skyware

Select the Show ALL Rooms OOO or DNS command from the Housekeeping Menu 2 section.

Housekeeping Menu 2 section of the Housekeeping Menu with Show ALL Rooms OOO or DNS command selected, NEW look for Skyware

 

When selected, the Rooms OOO/DNS maintenance screen (for all OOO/DNS rooms) will open.

Rooms OOO/DNS maintenance screen for ALL OOO/DNS rooms example

The left side of the screen shows all of the rooms that have been set as Deactivated (DEA), Do Not Sell (DNS), Emergency Out of Order (EOO), and Planned Out of Order (POO) at your property.

The currently configured options are displayed by:

Room Number: This is sorted alphabetically or numerically.

Status: The status assigned to the room when the OOO/DNS was created.

Start Date: The date the room was set to become unavailable.

End Date: The date the room was or will be released into availability once more. (The room becomes available on the end date).

 

Selecting any Room on the left will display the details on the right.

The right side of the screen allows you to select a room, select a status for the room, indicate the reason for the change in status, and then select a date range for which that room will be unavailable.

Any changes made on the right, once saved, will be updated in the listings to the left.

 

Your options include the following:

Generate a new entry:

Click the New Generate New Entry button button from the toolbar to add a new Room Number.

Complete the fields described below.

OR:

Select an existing Room Number from the list on the left, and click the Replicate Replicate Current Entry button button from the toolbar. Then change the field information as described below.

Edit the current selection:

Change the field information described below.

 

Rooms OOO/DNS screen, right side details for editing purposes

Room #: This is the room number of the room you are currently defining. This is a drop-down menu of available rooms; select one.

This field is required.

Status Type: This is a drop-down menu of available options.

Deactivated (DEA): Deactivating a room will take it out of the overall available inventory and will change the total number that the occupancy percentage is counted on for that date range.  Rooms are typically deactivated when they are being renovated and will be out of availability for a long period of time.  This feature is also used when your property has owner condos and the owner will be staying in them for a length of time, you can deactivate the room/condo and reduce the total number of rooms your property has to sell and base occupancy percentages on.

Do Not Sell (DNS): Setting a room as Do Not Sell typically means that the room is technically available, but you do not want to sell it.  For example you may want to "hold" a room so that it is available for the Sales department to show when giving site tours.  That room could be marked as Do Not Sell.  Do not sell does not affect availability.

Emergency Out of Order (EOO): This is typically used when you suddenly need to take a room out of availability such as a pipe burst in the room.  This will take the room out of overall availability but will not affect the occupancy percentage.

Planned Out of Order (POO): This is typically used when you plan in advance to take a room out of availability such as scheduling to paint a room.  This will take the room out of overall availability but will not affect the occupancy percentage.

The status can be DEA (Deactivated), Do Not Sell (DNS), Emergency Out of Order (EOO), and Planned Out of Order (POO). Select one.

This field is required.

Reason: This is the reason the room is considered Out Of Order. Type in manually.

This field is required.

Start Date: The date the OOO begins. Click within the date field to open the calendar icon and select the date this particular room will no longer be available from.

This field is required.

End Date: The date the OOO ends. Click within the date field to open the calendar icon and select the date you wish this particular room to be available from.

NOTE: When you set the dates for out of order status they are not inclusive.  The room becomes available on the end date.

This field is required

Note: To put the room back in order - set the End Date to yesterday if start date is in the past.

Condition after OOO: This is the condition the room will be considered to be in AFTER the OOO ends. Select from Clean, Dirty, Inspected or Pickup. By default if none is set, Pickup is selected.

Entered by: This field will show the User whom entered this item (i.e put the room into OOO).

 

When you are finished adding or editing your rooms, click the Save Save button button to save the changes.

To view any changes made, click the Activity log Activity Log button button in the local tool bar.

 

Once you are done viewing or editing the details of a particular room OOO/DNS, you may use several buttons in the local tool bar to perform other functions specific to dealing with OOO/DNS:

Rooms OOO/DNS Maintenance screen for all OOO with local tool bar icons specifc to OOO highlighted

Set OOO Range: This button opens the Set OOO/DNS Room Range screen, where you can assign OOO status to MULTIPLE rooms at one time, beginning with one room number and ending with another, for the same reason and for the same date range (for example, you may need to assign rooms 401-405 as EOO because of a roof leak, or all the rooms on one floor might be placed in a POO due to planned redecorating).

OOO Report: Access the Out of Order Room Report screen.

Rooms: Access the Room Definitions (set in your Property and System configuration) for the room number shown in the selected OOO details.

Room Snapshot: Display the Room Snap Shot for the room number shown in the selected OOO details.

 

Date Updated December 14, 2023